Responding to Travel Needs 24/7/365

AIG Travel’s global service centers respond to emergency medical, travel and security needs 24/7/365, and are located in key regions around the globe.

Flight delays, unpredictable weather, lost or stolen luggage and other travel hassles are an unfortunate reality of travel today. We provide dedicated, around-the-clock travel counselors who are just a phone call away to help solve last-minute travel problems or assist with emergencies. We help keep travelers on the move with a wide variety of travel assistance services.

Emergency Medical Assistance

• Emergency medical evacuation transportation assistance
• Physician/hospital/dental/vision referrals
• Return travel arrangements
• Emergency prescription replacement
• Dispatch of doctor or specialist
• In-patient and out-patient medical case management
• Qualified liaison for relaying medical information to family members
• Arrangements of visitor to bedside of hospitalized insured
• Eyeglasses and corrective lens replacement assistance
• Direct billing to medical providers
• Medical cost containment/expense recovery and overseas investigation
• Shipment of medical records
• Medical equipment rental/replacement
• Repatriation of mortal remains
  

Travel Assistance

• Flight re-bookings
• Hotel re-bookings
• Rental vehicle booking
• Emergency return travel arrangements
• Guaranteed hotel check-in
• Lost baggage search and stolen luggage replacement assistance
• Lost passport/travel documents assistance
• Emergency cash transfer assistance
• Travel information including visa and passport requirements
• Emergency telephone interpretation assistance
• Urgent message relay to family, friends or business associates
• Up-to-the-minute travel delay reports
• Inoculation information
• Embassy or consulate referral
• Member-only travel assistance website and mobile app
• Current information regarding medical advisories, epidemics, required immunizations and available preventive measures
• Legal referrals
• Translation services

Concierge Services

• Restaurant referrals and reservations
• Event ticketing
• Ground transportation coordination
• Golf tee-time referrals and reservations
• Latest world weather and ski reports
• Floral services
• Local concert, club and ‘hot spot’ listings
• Movie and theater information
• Up-to-the-minute sports scores
• Find, wrap and delivery of gifts
• Special occasion/appointment reminders

Security Assistance

• Secure evacuation assistance
• Global risk analysis and consultation specialist
• Security training
• Cultural training
• Check-in services
• Customized city guides
• Customized travel itinerary reviews
• Urgent message alerts, reporting and dissemination
• 24/7/365 response services to assist employees, customers and their families during an incident
• Security/safety advisories and online access to up-to-date intelligence:
  • Breaking news
  • Worldwide threat assessments and incident reports
  • Detailed country reports