Documents required to file a Travel Guard travel insurance claim
Note: The following is only a brief description of the travel insurance coverage. The policy may contain reductions, limitations, exclusions, and termination provisions. Coverage may not be available in all states or outside the U.S. Please refer to your specific policy or certificate.
Trip Cancellation
Trip Cancellation provides reimbursement for non-refundable, prepaid trip payments and deposits if a trip is canceled due to a covered reason.
Required Documentation
- Documentation to support the reason for the cancellation of your trip.
*** For claims due to medical reasons, a completed Medical Certificate claim form and Authorization for Release of Information will be required. ***
- View Medical Certificate claim form
- View Authorization for Release of Information - Copies of any Accident/Police/Incident Report(s) if claim due to an accident.
- Trip Invoice/Confirmation showing details of Trip (what/where/when), value of claimed trip component, and airline e-ticket and confirmation/reservation numbers
- Proof of payment for claimed expenses (Paid Trip Invoice, Credit Card, and/or Bank Statement)
- Documentation showing any received or expected settlements, refunds, or credits for this loss from any other party.
Trip Interruption
Trip Interruption / Missed Connection provides reimbursement for (1) unused, non-refundable, prepaid trip payments and deposits, and (2) additional transportation expenses to reach Destination or Home if a trip is interrupted for a covered reason.
Required Documentation
- Documentation to support the reason for the interruption of your trip.
*** For claims due to medical reasons, a completed Medical Certificate claim form will be required. ***
- View Medical Certificate claim form
- View Authorization for Release of Information - Copies of any Accident/Police/Incident Report(s) if claim due to an accident.
- Trip Invoice/Confirmation showing details of Trip (what/where/when), value of claimed trip component, and airline e-ticket and confirmation/reservation numbers
- Proof of payment for claimed expenses (Paid Trip Invoice, Credit Card, and/or Bank Statement)
- Documentation showing any received or expected settlements, refunds, or credits for this loss from any other party.
Trip Delay
Trip Delay provides reimbursement for additional meal and accommodation expenses when a trip is delayed 24 or more hours due to a covered reason.
Required Documentation
- Travel itinerary showing all details of insured Trip (when/where/what)
- Receipts for claimed for additional meal and accommodation expenses.
- Common Carrier or other report which verifies the cause and duration of the delay.
- Documentation showing any received or expected settlements, refunds, or credits for this loss from any other party.
Baggage Loss
Baggage Loss / Damage provides reimbursement for lost, stolen or damaged baggage.
Required Documentation
- Travel itinerary showing all details of insured Trip (when/where/what)
- Accident / Incident / Police / Irregularity Report providing details of the incident.
- Receipts for all claimed lost/stolen/damaged personal possessions or baggage.
Documentation showing any received or expected settlements, refunds, or credits for this loss from any other party. - Copy of Homeowner/Renter's insurance Declarations Page along with copy of EOB from insurance company may be required if coverage is Secondary or Excess.
- FOR DAMAGE only - copy of repair invoice or estimate.
Baggage Delay
Baggage Delay provides reimbursement for clothing, toiletries, and other necessary personal effects if baggage is delayed for at least 24 hours during trip.
Required Documentation
- Travel itinerary showing all details of insured Trip (when/where/what)
- Irregularity / Incident Report filed with Common Carrier confirming delay
- Receipts for all claimed clothing, toiletries, and other necessary personal effects
- Documentation showing any received or expected settlements, refunds, or credits for this loss from any other party.
Emergency Medical Expense/Evacuation
Emergency Medical Expense / Emergency Evacuation provides reimbursement for medically necessary medical services and emergency transportation expenses during trip.
Required Documentation
- Medical, treatment, ER, and admit/discharge records detailing condition treated while on Trip for claimed medical expenses.
- Copies of all bills, invoices, receipts, and applicable credit card/bank statements pertaining to claimed medical expenses.
- INJURY Claims - Accident / Incident / Police / ER Report(s) which detail accident.
- EOB's from health insurance companies may be required if coverage is Secondary or Excess.
Car Rental Collision Damage
Car Rental Collision Damage covers the costs of damage to a rental car.
Required Documentation
- Copy of Original Rental Contract & Invoice;
- Police / Accident / Incident Report(s) which provide details of event.
- Copy of repair estimate/invoice.
- Pictures of vehicle damage, including accident scene photos, if available.
- Proof of any payments made to the Rental Car Company for damage.