Assistance Services
One of the best parts about your travel insurance plan is having access to 24-hour assistance services. We have specially trained representatives who are always available to help with any of your travel-related needs from making dinner reservations to coordinating an air ambulance after a medical situation.
Travel Assistance
Travel Guard can help manage the unexpected while traveling. Your flight is cancelled, luggage is lost, connections are missed – we can help you get back on track with your travels:
- Flight rebooking
- Hotel rebooking
- Rental car reservations
- Emergency return travel arrangements
- Missed connection coordination
- Lost baggage search; stolen luggage replacement assistance
- Lost passport/travel documents assistance
- ATM locator
- And much more
Medical Assistance
It only takes one travel misstep to need medical assistance. Whether you need to locate an English-speaking doctor (or need help with translation), the nearest health care facility, or need an emergency medical evacuation – our medical assistance team is specially trained to assist with all kinds of medical situations. We have doctors, nurses and EMTs who monitor your medical case to ensure you’re receiving proper medical care. Whether you had a quick visit to the ER or you’re in the hospital for several days – our team checks in on you regularly. Other medical assistance services include:
- Health care facility location
- Assistance finding an English-speaking doctor
- Translation assistance
- Prescription refill assistance
- Coordinating medically necessary return travel arrangements
- Emergency medical evacuation
- Medical monitoring
- Medical equipment rental/replacement
Concierge Assistance*
For some, planning a vacation is part of the fun. For others it’s the worst part. If you hate making reservations or planning an itinerary our concierge department can help! They’ve planned proposals, booked tee times, and made reservations at some of the hottest restaurants:
- Restaurant referrals and reservations
- Event ticketing
- Ground transportation coordination
- Golf tee time reservations and referrals
- Floral services
- Latest sports scores
- Find, wrap, and deliver one-of-a-kind gifts
- Movie and theater information
- Local activity recommendations
- And much more
*Not included in all plans
Expenses incurred from third-party vendors for assistance services not part of a filed insurance plan are the responsibility of the traveler.
You can travel confidently we’re here to help. Having our 24-hour assistance is like traveling with an expert.